FAQs

Upon placing your order you will receive a confirmation of your order via email. This is NOT a confirmation of dispatch, please check the order details and contact us immediately if there are any mistakes.

As soon your order is dispatched from our warehouse you will be sent an email to confirm that it's on its way.

This depends on the delivery method you have chosen upon checkout; please see our Delivery Details page.

If you are waiting for a delivery in the UK and you are not in when our courier has tried to deliver, they will normally leave a note to inform you of your delivery options. 

Firstly we apologise for the mistake, please contact us, via the contact us page, so we can arrange to correct the error.

Firstly we apologies for the mistake, please contact us, via the contact us page, so we can arrange to correct the error.

If you receive an item and it is damaged, please send it back to us by following the instructions on our Returns Policy. 

If you would like to cancel your order, please contact us via email as soon as possible. If your order has not yet been processed or dispatched, we will do our best to cancel it and issue a full refund.

If your order has already been processed or shipped, unfortunately we are unable to cancel it. In this case, you may return the item to us within 28 days of delivery for a refund, provided the item is unused and in its original condition and packaging.

Please note:

• While we may offer free delivery on orders under £50, the original delivery cost incurred will be deducted from your refund if the item is returned.
• Return postage costs are the responsibility of the customer, unless the item is faulty or damaged in transit.

We appreciate your understanding and are happy to assist with any further questions about returns or cancellations.

We have a free post return process; please see our Returns Policy page.

Your item/s must be unused/unworn and must still be attached. We regret that in line with current "Health & Hygiene" regulations we are unable to accept returns of earrings/pierced jewellery unless the goods are faulty.

We have a free post return process; please see our Returns Policy page.

We are a family run business and pride ourselves in our customer services. We will be more than happy to respond to your queries - please see ourcontact us page.

To keep your Sterling Silver jewellery looking beautiful, we recommend you use a high quality cleaning cloth and avoid the use of silver dips.

To bring back sparkle to stones, wash in warm soapy water, rinsing in clean water. Avoid contact with chemicals including chlorine and bleach. Store carefully in a cool dry place, and preferably in a sealed container.

Minimise and avoid letting your jewellery come into contact with perfume, hairspray, deodorant, body spray, creams and lotions. Wearing jewellery whilst participating in sport is not recommended. 

The ring size guide can be found here

Gift boxes are available for purchase.